Using Innovative Technologies for Learning and Reinforcement

Client:  International Law Firm

Assignment: An international law firm was in the process of creating a Customer Service training course for legal secretaries and other key administrative staff members.  This course was to be delivered during a series of Customer Service training sessions.  They asked several vendors to conduct a 30-minute presentation to showcase their approach to developing and delivering training that would focus on the knowledge, skills and competencies the participants would need to excel in when servicing internal and external customers.

Strategy Used: Hildebrand Creative partnered with WOW! transformations to leverage the core competencies of both companies: For Hildebrand, video and interactive games; for WOW! transformations, classroom facilitated learning and development. The two companies produce a 30-minute interactive and engaging learning experience.

Tactics: WOW! transformation designed and developed the flow and content of the 30-minute presentation, as well as created the classroom materials and PowerPoint presentation.  Hildebrand facilitated the session on-site and WOW! facilitated via Skype. The companies created a customized game to use in the presentation and Hildebrand filmed, edited and produced a short video during the session to capture the audience’s comments and key learnings.  This video was shown at the end of the presentation to give the law firm a sense of how video could be incorporated in the classroom learning and used to sell the experience, capture best practices, and reinforce learning after the classroom experience.

The Results: During the 30-minute demo the audience was engaged and involved in the learning.  They were wowed by video capabilities, the proposed content and learning methodologies. As a result of this collaboration, WOW! and Hildebrand have forged a strong strategic alliance combining our capabilities.

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